ADA Complementary Paratransit
The Americans with Disabilities Act (ADA) transportation service allows people with disabilities to live more independently, take control over their lives, and participate fully and productively in our community.
ADA Complementary Paratransit is available to residents who are unable to access the fixed route transit system due to a disability. The service assists riders whose origins and destinations are within ¾ mile of a fixed-route system.
For full details on eligibility, how to apply, scheduling a trip, and the Reasonable Accommodation/Modification Form, visit our ADA Complementary Paratransit page.
Reduced Fare Photo ID
The following are the guidelines to be eligible for this program:
-
- Riders eligible for the Reduced Fare Photo ID with valid documentation:
- Seniors 65 years old or older (must show form of a Government-Issued Photo ID*)
- Students of any age (must show current year student ID, report card or transcripts)
- Medicare recipients (valid Medicare card)
- Other transit agency's reduced fare photo ID
- Disabled (they must submit application with physician verification form)
- Disabled individuals may request an application for a Reduced-Fare Photo ID by telephone, email, mail, or in person.
- All qualified riders must schedule an appointment for the Reduced Fare Photo ID to be issued.
- Once proper documentation is submitted, a Reduced Photo ID is issued free of charge.
There will be a charge of $2.50 for any replacement IDs. - Only students and qualified temporary disabled individuals will have an ID expiration date.
- The photo ID must be shown to the driver when boarding to purchase a reduced-fare pass or cash fare.
- Passengers who do not have their reduced fare photo ID or cannot produce proof of eligibility for the reduced fare when boarding the bus must purchase a regular fare.
- Riders eligible for the Reduced Fare Photo ID with valid documentation:
*: Driver's License, Passport, or any Government-Issued Photo ID.
Apply For a Reduced Fare Photo ID
To apply for a Reduced Fare Photo ID, please fill out the "Reduced Fare Photo ID Form" below and submit your completed application to our department via email or mail/deliver the application to our Operations Office at:
Transit (TheBus) Operations Office
700 Aeriform Dr.
Brooksville, FL 34601
Email: thebus@hernandocounty.us | Phone: (352) 754-4444
If you are unable to print an application yourself at home, applications can also be requested by phone, email, mail or in person at the above location.
Trip Definitions
The table below explains common terms used to describe how transit trips are scheduled, delivered, and evaluated.
| Term | Definition |
| Trip Denials | A trip denial is a result of a request for a trip that is not accepted. |
| On-time Performance | A driver arrives at the pick up location within one hour before the requested pick-up time. |
| Missed Trip | A missed trip is a trip not taken as a result of the agency not providing it as requested confirmed, and scheduled. |
| Excessively Long Trips | At least 90% of ADA trips shall have a travel time equal to or less than one hour. |
Transit Advertising
TheBus offers a highly visible and effective way to share your advertising message with the community, reaching both pedestrians and motorists on a daily basis. All transit advertising is accepted and displayed in accordance with Board-approved advertising policies, linked below.
Bench Ads
If you would like to place an ad on a shelter or bench, please contact Creative Outdoor Advertising through phone or email at:
Creative Outdoor Advertising (COA)
Phone: 1 (800) 661-6088
Email: Sales@CreativeOutdoor.com
Transit (TheBus)
📞 Contact Us
Transit (TheBus)
Administrative Office
1525 E Jefferson St.
Brooksville, FL 34601
Brooksville, FL 34601
Transit (TheBus)
Customer Service
Phone: (352) 754-4444
TTY Service: Dial 711
ADA Line: (352) 754-4444
TheBus@hernandocounty.us
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