The Americans with Disability Act (ADA) transportation service allows people with disabilities to live more independently, take control over their life, and participate full and productively in our community. Demand Response is a service for residents who live within 3/4 mile on either side of the fixed route system, but are unable to access the fixed route transit system due to a disability. A certification process is in place to determine if a person has the ability to use the regular bus.

For additional information about this service, including applying for eligibility, please refer to our Demand Response Guideline or call (352) 754-4890.

• • Demand Response Application

For any commendations or complaints regarding our services:

• • Call us at the number below or;
  • Download, print, and fill out our Commendation/Complaint Form and mail it or deliver it to:
    
    1653 Blaise Drive
    Brooksville, FL 34601
    (352) 754-4444

The following are the guidelines to be eligible for this program:

1. 1. Riders eligible for the Reduced Fare Photo ID with valid documentation:
      • Seniors 65 years old or older (must show form of a Government-Issued Photo ID*)
      • Students of any age (must show current year student ID, report card or transcripts)
      • Medicare recipients (valid Medicare card)
      • Other transit agency's reduced fare photo ID
      • Disabled (they must submit application with physician verification form)
        
        
   2. Disabled individuals may request an application for a Reduced-Fare Photo ID by telephone, email, mail, or in person. 
   3. All qualified riders must schedule an appointment for the Reduced Fare Photo ID to be issued.
   4. Once proper documentation is submitted, a Reduced Photo ID is issued free of charge.
      There will be a charge of $2.50 for any replacement IDs.
   5. Only students and qualified temporary disabled individuals will have an ID expiration date.
   6. The photo ID must be shown to the driver when boarding to purchase a reduced-fare pass or cash fare.
   7. Passengers who do not have their reduced fare photo ID or cannot produce proof of eligibility for the reduced fare when boarding the bus must purchase a regular fare.

*: Driver's License, Passport, or any Government-Issued Photo ID.

TheBus offers a highly visible and effective way to share your advertising message with the community, reaching both pedestrians and motorists on a daily basis. All transit advertising is accepted and displayed in accordance with Board-approved advertising policies, linked below. 

• • Policy No. 32-01: Transit Advertising Policy

If you would like to place an ad on a shelter or bench, please contact Creative Outdoor Advertising through phone or email at:

Creative Outdoor Advertising (COA)
Phone: 1 (800) 661-6088 
Email: Sales@CreativeOutdoor.com