Demand Response

The Americans with Disability Act (ADA) transportation service allows people with disabilities to live more independently, take control over their life, and participate full and productively in our community. Demand Response service is for the residents who live within 3/4 mile on either side of the fixed route system, but are unable to access the fixed route transit system due to a disability. A certification process is in place to determine if a person has the ability to use the regular bus.

For additional information about this service, including applying for eligibility, please refer to our  Demand Response Guideline or call (352) 754-4890. This is our Demand Response Application printable version.

If you have any commendations/complaints regarding our services, please call us at (352) 754-4444 or fill out our Commendation/Complaint Form and mail it or deliver it to 1653 Blaise Drive, Brooksville, FL 34601.

Reduced Fare Photo ID

The following are the guidelines to be eligible for this program:

1. Riders eligible for the Reduced Fare Photo ID with valid documentation:
   • Seniors 65 years old or older (must show Government-issued Photo ID*)
   • Students of any age (must show current year student ID, report card or transcripts)
   • Medicare recipients (valid Medicare card)
   • Other transit agency's reduced fare photo ID
   • Disabled (they must submit application with physician verification form)
2. Disabled individuals may request an application for a Reduced-Fare Photo ID by telephone, email, mail, or in person. 
3. All qualified riders must schedule an appointment for the Reduced Fare Photo ID to be issued.
4. Once proper documentation is submitted, a Reduced Photo ID is issued free of charge. There will be a charge of $2.50 for any replacement ID.
5. Only students and qualified temporary disabled individuals will have an ID expiration date.
6. The photo ID must be shown to the driver when boarding to purchase a reduced-fare pass or cash fare.
7. Passengers who do not have their reduced fare photo ID or cannot produce proof of eligibility for the reduced fare when boarding the bus must purchase a regular fare.

*Driver's license, passport or any government issued photo ID.

Trip Definitions

Trip Denials: A trip denial is a result of a request for a trip that is not accepted.

On-time performance means a driver arrives at the pick up location within one hour before the requested pick-up time.

Missed trip: A missed trip is a trip not taken as a result of the agency not providing it as requested confirmed, and scheduled.

Excessively long trips: At least 90% of ADA trips shall have a travel time equal to or less than one hour.

Transit Advertising

TheBus offers the perfect vehicle for your advertising message to reach consumers on a daily basis. You can rest assure your message is being seen by both, pedestrian and vehicular traffic on this large transit media.

Bench Ads

If you would like to place an ad on a shelter or bench, please contact Creative Outdoor Advertising (COA) at 1-800-661-6088 or Sales@CreativeOutdoor.com