Contact

HCUD Main Office
15365 Cortez Blvd.
Brooksville, FL 34613

Phone (352) 540-4368
Fax (352) 754-4485

Customer Service, Billing & Collections
15365 Cortez Blvd.
Brooksville, FL 34613

Phone (352) 754-4037
Fax (352) 754-4962

Emergency Service
Phone (352) 754-4037

Hours of Operation

HCUD Main Office
Monday - Friday
8 a.m. - 4:30 p.m.

Customer Service, Billing & Collections
Monday - Thursday
8 a.m. - 4:30 p.m.
Friday
8:30 a.m. - 4:30 p.m.

Emergency Service
24 hours / 7 days week

Online Payments

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Pay Bill Online

 

No additional fees and most payments post to your account within 24 hours.

  • Have your account number and service address ready
  • The link to our secure payment website is above
  • Enter required information, then click 'proceed'
  • Confirm your account information. Enter credit card information, then click 'submit'.  Print the receipt page for your records
  • Contact Customer Service at (352) 754-4037 or use our online form for additional help or information

accepted cards are Discover, Mastercard, VISA, and American Express


Important Information About Online Payments

  • Please contact Customer Service if your account is delinquent
  • Payments made before midnight will be posted to your account the following business day
  • Payments made after midnight, weekend and/or holidays could take up to 72 hours to posted to your account
  • The on-line payment validation only confirms your transaction with the payment system and does not replace or serve as a substitute for services to be restored
  • Water Service and Billing Inquires
  • For questions regarding water usage, bill amount, final water reading or delinquent accounts, call the Hernando County Utilities Department Customer Service Division at (352) 754-4037


Payment and Disconnect Policy

  • Utility bills become past due 20 days after the billing date
  • Failure to receive a bill does not prevent service interruption or additional service charges
  • Service may be disconnected for failure to pay the past due balance in full in a timely manner  
  • To restore service, all past due charges and fees, must be paid in full
  • Disconnection may result in an additional deposit being required
  • Contact HCUD Collections staff for any questions about past due amounts

Online Privacy Statement

We are committed to protecting the privacy rights of our customers in Hernando County. These rights are ensured through the Privacy Act, our Privacy Policy and other Federal statutes. Any personal information you may provide, as part of the Velocity Payment System Web site will be used only for purposes described at the point of collection.


EFT Enrollment

Enroll in our convenient Automatic Bill Payment (EFT) 

EFT Electronic Funds Transfer Application