WELCOME TO HERNANDO COUNTY UTILITIES ONLINE BILL PAYMENTS
 No additional fees, payments post to your account in 24 hours!
(Payments made after midnight, on Friday or holidays could take up to 72 hours to process and post to your account.) 

HERNANDO COUNTY UTILITIES DEPARTMENT ONLINE PRIVACY STATEMENT

The Velocity Payment System and Hernando County Utilities Department jointly administer and maintain this site in conjunction with the Technology Services Department. We are committed to protecting the privacy rights of our customers in Hernando County. These rights are ensured through the Privacy Act, our Privacy Policy and other Federal statutes. Any personal information you may provide, as part of the Velocity Payment System Web site will be used only for purposes described at the point of collection.

ONLINE PAYMENT INFORMATION
For security purposes, you will be redirected to a secure Web site where your payment will be processed.  Payments made before midnight will be posted to your account the following business day.  Payments made after midnight, weekend and/or holidays could take up to 72 hours to posted to your account.  If you are making a payment on a delinquent account, please contact our Customer Service Department and make your payment with a Customer Representative.

• The on-line payment validation only confirms your transaction with the payment system and does not replace or serve as a substitute for services to be restored. You must contact Customer Service if your account is delinquent.

• WATER SERVICE AND BILLING INQUIRES
  For questions regarding water usage, bill amount, or final water reading, or delinquent accounts, call the Hernando County Utilities Department Customer Service Division at 352-754-4037.

PAYMENT AND DISCONNECT POLICY
Utility bills are due upon receipt and become past due 20 days after the billing date. Failure to receive a bill does not prevent service interruption or additional service charges. If this statement shows a past due balance, it should be paid immediately to avoid a late fee and possible interruption of service. If you believe the past due amount has already been paid, please contact Customer Service at (352) 754-4037  Monday-Thursday from 8:00AM - 4:30PM or Friday from 8:00AM - 4:00PM to ensure payment has been applied to this account. Your service may be disconnected for failure to pay the past due balance in full in a timely manner. In order to restore service, all past due charges, together with any fees, must be paid in full. A partial payment is not sufficient to resume service unless satisfactory arrangements have been made with our Collections Division in advance. Disconnection may result in an additional deposit being required.

HOW TO MAKE A PAYMENT

• Payments can only be made with a MasterCard or Visa.

• Have your account information with you.  You will need the service address and account number.

• To conduct an on-line transaction, click on the button below. A pop up box will indicate you are being linked to a secure Web site.

• At the Velocity Payment site, enter the required information. When you are finished, click the Proceed button. This will take you to a payment information screen.

• At the payment information screen, confirm your account information and enter credit card information.  When you are finished, click the Submit button.  This will take you to a receipt page.  Print this page for your records!

• At the top of the page are links back to our Web site or you may click your home button in your browser to return to your home page.

• For additional help or information please contact customer service at (352) 754-4037 or use our online form.

• WATER SERVICE AND BILLING INQUIRES
  For questions regarding water usage, bill amount, or final water reading, call the Hernando County Utilities Department Customer Service Division at 352-754-4037.