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PENALTY/SHUT-OFF NOTICE/SHUT-OFF OF SERVICE
Hernando County Utilities Department must impose these additional fees to defray costs for late notices, shut-offs, and service reconnection so that delinquent customers, and not all rate-payers, pay these costs. Please keep your account up to date to avoid these penalties.

• PENALTY. Utility bills are due upon receipt and become past due 20 days after the billing date. Failure to receive a bill does not prevent service interruption or additional service charges. If your statement shows a past due balance on the date of the next monthly billing, a penalty of 5% of the past due bill will be added to the bill and water and/or sewer services will be subject to disconnect and additional fees.
• SHUT-OFF NOTICE. A prior to disconnect a courtesy call will be issued for any balance unpaid after 30 days. Please update your telephone number changes by calling a customer representative at 352-754-4037.
• ACTUAL SHUT-OFF OF SERVICE. Service personnel will be sent to shut-off water and sewer service to an account address with a past due balance unpaid after approximately 35 days. A $30 service charge will be added to your account when personnel are dispatched to your address. This fee, along with any previous balance and penalties or fees, must be paid prior to reconnection of service.

PAYMENT AND DISCONNECT POLICY
Utility bills are due upon receipt and become past due 20 days after the billing date. Failure to receive a bill does not prevent service interruption or additional service charges. If this statement shows a past due balance, it should be paid immediately to avoid a late fee and possible interruption of service. If you believe the past due amount has already been paid, please contact Customer Service at (352) 754-4037 between 8:00 AM and 5:00 PM to ensure payment has been applied to this account. Your service may be disconnected for failure to pay the past due balance in full in a timely manner. In order to restore service, all past due charges, together with any fees, must be paid in full. A partial payment is not sufficient to resume service unless satisfactory arrangements have been made with Customer Service in advance. Disconnection may result in an additional deposit being required.

WATER SERVICE AND BILLING INQUIRES
For questions regarding water usage, bill amount, or final water reading, call the Hernando County Utilities Department Customer Service Division at 352-754-4037. Office hours are Monday-Friday from 8:00 AM-5:00 PM.

ONLINE BILL PAYMENT SERVICE

Online Utility Bill Payment Service