Technology Services

Computer System
Support & Repair
(The Helpdesk Staff)

Timothy Grantham
HelpDesk Supervisor

David Johnson
Computer System
Support Analyst I

Glenn Smith
Computer System
Support Analyst I

Courtney Pearson
Software Support Specialist

Programming & System Support
(The Programmers)

Timothy Koss
Systems Analyst

Tina Zinser
Programmer/Analyst

Susan Wahl
Web Administrator

Mission Statement:

The mission of the Technology Services Department is to deliver quality and innovative information technology solutions to enhance efficiency, reduce paperwork, and streamline the flow of information to the citizens, business community, County departments, Constitutional offices, and other governmental agencies

Goals:

• Provide a reliable network and communication infrastructure on which user departments can conduct County business operations

• Provide timely and effective resolution to the department's technology needs.

Objectives:

• Maintain the highest availability of network resources to users by keeping network downtime to a minimum

• Increase the fault tolerance and reliability of network resources.

• Provide adequate support personnel along with the training and tools to promptly respond to the department needs.

Noteworthy Accomplishments:

• Expanded the fiber optic network to include Parks and Facilities Fairgrounds location, Waterways maintenance, Westside Transfer Station, and Tourist Development Welcome Center.

• Expanded the Cisco telephone system to include Utilities Administration and Wiscon offices.

• Expanded the Lion system to allow scanning/image retrieval of building permit applications and supporting documentation.

Provides services and support for Hernando County Government related to:

• Systems analysis, designing, and programming for computer services.
• County-wide software and hardware computer audits and inventory.
• Internet Services (Training, Support, and Web page development/maintenance).
• On-site computer software training.
• Network cable installation.
• Online services for title searches to Property Appraisal and Tax information.
• Online services for the patron's to contact the Library system.
• Emergency Support function of coordinating all communications with outside agencies in emergency situations, including: telephone services, line ordering, cable installations, fax machines, and pagers.
• Distributing telephone billings for BellSouth and SunCom, including calling cards, line charges, long distance calls, and other services.
• Coordinating all telephone services, placing orders, and trouble reporting.
• Technology research and analysis for all services used by or anticipated for use by County government.
• Ordering and monitoring all telephone circuits used for the network, installation of new telephone workstations and programming.
• Maintenance of more than 100,000 feet of existing computer, telephone and fiber optic cables. County PC network maintenance and system administration.
• Telephone and voice mail systems maintenance.
• PC Hardware support and maintenance.